Returns Policy

Your right to return goods

To enable you to have a reasonable opportunity to try out the goods, we give you the right to cancel the contract in accordance with the following terms. You can do this by giving us notice before you receive the goods, or by giving notice no later than 14 days after the day you received the goods.

We reserve the right to refuse a cancellation in our sole discretion if we believe in our reasonable opinion that this right is being abused (such as you are not genuinely using it just to evaluate the goods).

How do I return goods?

If you wish to exercise your right to cancel then you can do this by one of the following methods:-
(a) telephoning us on the telephone number found in the Your Contact section of the website, with your order reference number to hand;
(b) writing to us at the address found at the bottom of this website, quoting your order reference number.
(Don't worry if you don't have your order reference number to hand; this won't affect your rights, but it will save time if you can quote it).

What do I do with goods I want to return?

If you decide to return your goods you must stop using the goods immediately and you must immediately return the goods to us at the address in the United Kingdom we specify.We may in our discretion agree or decide to collect the goods from you, or send to you a pre-paid package (for example a jiffy bag) in which to return the goods to us. In such event you must make the goods available on request and promptly return any goods using any such package, or having the goods posted or couriered back to us. If you fail to return the goods to us, we may charge you our direct costs of collecting the goods from you. Until you return the goods to us you must hold the goods and take reasonable care of them, and if you send the goods back to us you must ensure that they are received by us and are not damaged in transit, otherwise your right of cancellation will cease. If you are not able to return the goods in a condition consistent with your having taken reasonable care of them, or with all packaging and other items supplied with the goods, we may charge you for any reduction in value of the goods as a result.

What can I NOT return?

You will not be able to return goods if:
(a) the goods were made to your specifications or are personalised to you;
(b) the goods cannot be returned by reason of their nature (for example you have opened or used any pack of paper) or are liable to deteriorate or expire rapidly;
(c) the goods are software or audio or video products and you open any seals;
(d) the goods are damaged or marked in any way or have unreasonable wear or are otherwise not in a condition consistent with your having taken reasonable care of them;
(e) the goods are in a condition such that they cannot reasonably be re-sold at all or for more than 80% of their original value;
(f) you are not able to return the goods with all packaging, contents, documents, and other items supplied with or as part of the goods, including any free gifts;
or (g) you sell, transfer, hire or lend the goods or give ownership of the goods to any other person.
(h) the goods are classified as a food or drink

What will I receive my refund?

If you decide to cancel, we will refund you within 30 days of the date that you cancel, or if later, within 30 days of return of the goods to us, less any direct costs in recovering the goods which we are entitled to charge you, and less any other amounts that we are entitled to charge you under this Clause 11. We will not be required to refund any charge you paid for any extended cancellation period, extended warranty or enhanced rights over those set out in these Business Web Sale Conditions, or any delivery charges, and associated VAT.